Cerberus HelpDesk是一款电子邮件管理工具,可以有效而且快速的处理垃圾邮件、病毒邮件等。
Cerberus Helpdesk 5.4.5更新日志：
* [Support Center/Knowledgebase/RSS] [CHD-2468] The RSS feeds in the Support Center KB don't translate Markdown to HTML when syndicating articles.
* [Web-API/Custom Fields] [CHD-2455] The Web-API now has named keys for custom field records. 'id' and 'context' are now provided. 'group_id' is visible for ticket custom fields. Sponsored by XILO Communications - http://www.xilo.net
* [Mail/Broadcast/Queue] [CHD-2484] If you broadcast reply to a ticket with no requesters the mail_queue entry is undeliverable and never cleans up.
* [Mail/Queue] [CHD-2483] If an autoreply fails to send and is queued for redelivery, it will remain flagged as an autoreply so no worker sender is required.
* [Workspaces/Custom Fields] [CHD-2460] FIXED: An 'unknown column' error when adding a required custom field filter to a workspace worklist if the custom field is also not an editable filter.
* [Mail/Relay] [CHD-2480] FIXED: The email relay uses a custom 'Message-Id' header that is invalid in some MTA/MUAs.
* [Support Center/Templates] [CHD-2485] The Support Center 'customfields_readonly.tpl' and 'customfields_writeable.tpl' templates can now be modified when configuring Community Portals.
* [Web-API/Groups] [CHD-2477] Implemented the ability to get/search groups through the Web-API.
* [Who's Online/Display] [CHD-2462] When a worker displays a ticket it will now always update their last activity with a link to the ticket. By default, worker activity only updates once per 30 seconds. This makes it easy for workers to look at the same ticket as someone else without having to copy/paste URLs.
* [Mail/Compose/Keyboard/Firefox] [CHD-2470] FIXED: Keyboard shortcuts don't work on mail compose or log ticket when using Firefox. The control key also don't work for copy/paste or selecting text via keyboard.
* [Web-API/Custom Fields] [CHD-2474] Fixed an issue with the sortBy parameter not working in the Web-API for records with custom fields.
* [Web-API/Tickets] When you retrieve a ticket record from the Web-API it will now include information about each requester.
* [Web-API/Tickets/Requesters] [CHD-2481] Ability to add and remove requesters on tickets from the Web-API. Sponsored by XILO Communications - http://www.xilo.net/ ; See: http://wiki.cerb5.com/wiki/Web-API:Tickets#Requesters
下载地址：http://www.cerberusweb.com/downloads/cerb5/cerb5-latest.zip
解压ZIP中的文件到你的网站cerb5目录
设置权限 (Linux, Mac OS X, BSD, Solaris):
chown -R apache:apache *
chmod -R 0774 storage/
复制.htaccess-dist到.htaccess (仅适用于Apache)
在mysql中建立一个数据库和用户:
mysql> CREATE DATABASE cerb5 CHARACTER SET utf8;
mysql> GRANT ALL PRIVILEGES ON cerb5.* TO user@localhost IDENTIFIED BY 'password';
打开你的浏览器输入http://www.ithov.com/cerb5/(以风信网http://www.ithov.com为例的访问地址)并根据指导完成安装过程。